YOUR CONTRACT IS WITH INDEPENDENT

TRAVEL EXPERTS LIMITED

1. Your Holiday Contract

The following Booking Terms and Conditions

form the basis of your contract with The Handmade Holiday Company, an appointed agent of Independent Travel Experts Ltd (ITE) , whose registered office is St Andrews House, West Street, Woking, Surrey, GU21 6EB (company registration number 7701813)

("ITE"/"We"/"Us"/"Our"). ITE is a member of The Travel Network Group (Travel Trust Association ("TTA")), under number U9197. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these

Booking Terms and Conditions. Bookings are made through our appointed travel agents, who act on our behalf in the completion of the booking for you. A contract will exist between you and Us as soon as the booking is confirmed to you by Us issuing Our Confirmation Invoice to you, via our appointed travel agents. These Booking Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. Your Financial Protection

The Package Travel Regulations 2018 ("PTRs") require Us to provide security for the monies that you pay for the package holidays booked from Us and for your repatriation in the event of Our insolvency. We provide this security by way of bonds held by the Civil Aviation

Authority under ATOL number T7400. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on

what this means for you and who to contact if

things go wrong." “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the

supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the

services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those

circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money

outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or

your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” When you buy an ATOL protected air holiday package from Us you will receive a Confirmation Invoice from Us confirming your arrangements and your protection under Our Air Travel Organiser's Licence. In the unlikely event of Our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to Us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. If your holiday does not include a flight, then you will still be given financial protection for monies that you pay to Us, under our TTA membership.

3. Your Holiday Price

We reserve the right to alter the prices of any of the package holidays detailed to you. You will be advised of the current price of the package holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a deposit, which shall be confirmed to you at the time of booking. The balance of the price of your travel arrangements must be paid at least fourteen (14) weeks before your departure date. For certain destinations, tailor made holidays and tailor made extensions, the balance may be required earlier than fourteen (14) weeks before your departure date and you will be advised of this at the time your booking is made. Payments will be processed by our agents. We only accept payment by Visa, Mastercard and Barclaycard. We will ask you to provide your credit card or debit card billing address and cardholder details when you book. Please ensure that the details you give match those on your credit card billing statement. We reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied to us. To help combat fraudulent activity, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. If we do take a direct payment for bookings from you via our Website, rather than through an agent, then these will be processed through our secure online payment provider. Your credit card details are transmitted directly to the secure server of our online payment provider which processes card transactions from the Website, having the same high standard as internet banking. At no time do Our employees or any person within Our company see any details of your credit card if processed through our online payment service. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit. Please note that, in some cases, a late payment charge may apply. Such a cancellation will be subject to our normal cancellation charges as set out in Clause 5. All monies you pay to travel agents are held by them on our behalf. The price of your travel arrangements are calculated using exchange rates quoted as notified to you at the time of booking. Your travel arrangements featured in Our list of package holidays on our website are planned months in advance and changes may be necessary. We reserve the right to alter any of the services offered on Our website at any time prior to the booking being confirmed to you in accordance with Clause 1. Any such changes will be advised at the time that you make your booking. Once the booking has been confirmed to you by Us issuing Our Confirmation Invoice, any increase in your holiday price will be as a result of changes in our costs of providing your

holiday resulting from:

a) transportation charges such as fuel, airport

charges, scheduled airfares and other transport

charges which form part of our contract with the

transport provider;

b) government action such as increases in VAT

or any other Government imposed increases;

c) currency fluctuations. We will absorb and

you will not be charged for any increase

equivalent to 2% of the price of your travel

arrangements, which excludes insurance

premiums and any amendment charges. You

will be charged for the amount over and above

that, plus an administration fee of £1.00 per

person. If this means that you have to pay an

increase of more than 10% of the price of your

travel arrangements, you will have the option of

accepting a change to another holiday if We

are able to offer one (if this is equivalent or

higher quality you will not have to pay more but

if it is of lower quality you will be refunded the

difference in price), or cancelling and receiving

a full refund of all monies paid, except for any

amendment charges. Should you decide to

cancel for this reason, you must exercise your

right to do so within 14 days from the issue

date printed on your final invoice.

Should the price of your holiday go down due to

the changes mentioned above, by more than

2% of your holiday cost, then any refund due

will be paid to you. However, please note that

travel arrangements are not always purchased

in local currency and some apparent changes

have no impact on the price of your travel due

to contractual and other protection in place.

Please note that no surcharge will be made

inside thirty (30) days of departure.

4. If You Change your Booking

If, after the booking has been confirmed to you

by Us issuing our Confirmation Invoice to you,

you wish to change your travel arrangements in

any way, for example your chosen departure

date or accommodation, We will do our utmost

to make these changes but it may not always

be possible. Any request for changes to be

made must be in writing from the person who

made the booking or your travel agent. You will

be asked to pay an administration fee as set

out below and any further costs we may incur in

making this alteration. You should be aware

that these costs could increase the closer to the

departure date that changes are made and you

should contact Us as soon as possible.

Certain travel arrangements may not be

changeable after a reservation has been made

and in particular scheduled airlines normally

regard name changes as a cancellation and

rebooking, therefore any alteration may incur a

100% cancellation charge in respect of that part

of the arrangements. You will be responsible

for this total cost.

It will not be possible to make changes to your

departure date or chosen holiday within 60

days of your departure. If you are prevented

from travelling on the holiday you booked by

genuine circumstances (e.g. insurable risks or

other circumstances beyond your control), you

may transfer your booking to another person

provided they meet all the requirements relating

to that holiday, that the holiday arrangements

remain the same and subject always to all

suppliers relating to the holiday booked (e.g.

accommodation providers, etc.) agreeing to

accept the name change. If the suppliers

relating to the holiday booking do not accept a

transfer of the name to another person, then

such request to transfer will be deemed to be a

cancellation of the holiday and be subject to the

cancellation provisions at Clause 5. You must

provide proof of why you are unable to travel at

the time you request to transfer your booking.

The booking cannot be transferred within 28

days of the date of departure. If the transfer is

allowed, then an administration fee of £50 (plus

any extra charges levied by suppliers) will

apply. Bookings may not be transferred to

another person in any other circumstance. In

the event of you transferring your booking to

another person, you are jointly and severally

liable for payment of the holiday price and other

associated expenses. The person to whom the

booking is transferred must agree to be bound

by these Booking Terms and Conditions.

Charges for changes

70 days or more prior to departure:

Name change: £35 per person

Date or tour change: £100 per person

Less than 70 days and more than 60 days prior

to departure: Name change: £50 per person

Date or tour change: £150 per person

Plus any surcharge levied by the supplier, such

as their amendment fees for changing names,

dates or routing.

5. If You Cancel Your Holiday

If you wish to cancel your booking for any

reason other than for there being additional

charges (see Clause 4 above) or alterations to

the arrangements (see Clause 6 below) you

may do so providing that you give Us written

notice of cancellation which must be signed by

the person who made the booking or the travel

agent as appropriate. Cancellation is effective

from the date upon which we receive your

written notice at our offices. You will be liable

for the following cancellation charges

based on the time we receive your written

notice at our offices.

If your written notice is received at our offices:

a) 60 days prior to departure date or before:you will forfeit your deposit only.

b) Less than 60 days but more than 42 days

before departure date: you will be liable for

30% of the total holiday cost.

c) Less than and including 42 days but more

than 28 days before departure date: you will be

liable for 60% of the total holiday cost.

d) Less than and including 28 days but more

than 14 days before departure date: 75% of

the total holiday cost.

e) Less than and including 14 days but more

than 7 days before departure date: 90% of the

total holiday cost.

f) Less than and including 7 days before

departure date: 100% of the total holiday cost.

Please note that the above cancellation

charges do not apply if you are travelling by

boat, in which case you must make any

cancellation no later than 90 days before

departure date or you will incur a cancellation

fee of 100% of the total holiday cost.

If the reason for your cancellation is covered

under the terms of your insurance policy,

you may be able to reclaim these charges. You

are advised to ensure that your policy has

sufficient financial protection to cover you in the

event of cancellation.

Please note cancellation costs may vary from

the above if your booking includes low

cost/budge or scheduled airlines, cruise or

various accommodation suppliers.

We provide financial protection in the rare

event of the insolvency of one or more

suppliers providing the components that make

up your holiday, giving you complete peace of

mind. We apply a £15.00 per person non-

refundable charge to your booking for

providing this.

6. If We Change or Cancel Your Holiday

It is unlikely that We will have to make any

changes to your travel arrangements, but We

do plan the arrangements many months in

advance. Occasionally, we may have to make

changes and we reserve the right to do so at

any time. Most of these changes will be minor

(for example change of accommodation to

another of the same standard) and we will

advise you or your agent of them at the earliest

possible date. We also reserve the right in any

circumstances to cancel your travel

arrangements. Group departures may be

subject to a minimum number of passengers,

which varies from tour to tour and you will be

advised at the time of booking. All group

departures are reviewed at least twelve (12)

weeks prior to departure which is the latest

date that a tour would be cancelled on account

of low numbers. If We have to cancel a

departure you will be offered an alternative

holiday or a full refund of the cost of your travel

arrangements. However, We will not cancel

your travel arrangements after the date when

the balance of the price becomes due, except

for reasons of force majeure (please see

below) or failure by you to pay the final

balance. If We are unable to provide the

booked travel arrangements, you can either

have a refund of all monies paid or accept an

offer of alternative travel arrangements of

comparable standard from Us, if available (We

will refund any price difference if the alternative

is of a lower value). If it is necessary to cancel

your travel arrangements, We will pay

compensation as set out in this Clause.

If We make a major change to your holiday, we

will inform you or your travel agent as soon as

reasonably possible if there is time before your

departure. You will have the choice of either

accepting the change of arrangements,

accepting an offer of alternative travel

arrangements of comparable standard from us

if available (We will refund any price difference

if the alternative is of a lower value), or

cancelling your booked holiday and receiving a

full refund of all monies paid. In all cases,

except where the major change arises due to

reasons of force majeure, We will pay

compensation to each full fare paying

passenger as detailed below-

If We notify you of a major change: Less than

and including 60 days before departure but

more than 28 days: we will pay you

compensation of £20 per person.

Less than and including 28 days before

departure but more than 14 days: we will pay

you compensation of £30 per person.

Less than and including 14 days before

departure date: we will pay you compensation

of £50 per person.

In any case the limit will be £50 per person.

The compensation that We offer does not

exclude you from claiming more if you are

entitled to do so. Compensation payments

relating to a child place for which you have paid

a child price are half the amounts shown (up to

half the child price paid). There are no

compensation payments payable to those

travelling on 'free child places' or infants.

'free group

In accordance with EU Regulation 2111/2005

We are required to advise you of the actual

carrier operating your flight/connecting

flight/transfer. We do this by listing carriers to

be used or likely to be used as set out on our

Website or confirmed to you by us. You will be

advised of the specific airline operating your

flight and aircraft type with your flight

confirmation and flight schedules. Any changes

to the actual airline after you have received

your flights confirmation will be notified to you

as soon as possible and in all cases at check-in

or at the boarding gate. A change of airline,

aircraft type or alteration of your outward/return

flights by less than 12 hours is deemed to be a

minor change. In the event that you choose to

cancel your holiday as a result of such change,

our normal scale of cancellation charges set

out in Clause 5 will apply. Flight timings are

provided by the airlines and are subject to

weather conditions, air traffic control and all

passengers checking in on time. We can give

no guarantee that the flight will depart at the

time shown on your flight confirmation. Where

an airline is unable to operate your confirmed

domestic flights, travel by road or railway may

be an alternative.

Force Majeure:

This means that We will not pay you

compensation if We have to cancel or change

your travel arrangements in any way because

of unusual or unforeseeable circumstances

beyond our control. These can include (but are

not limited to), for example, war, riot, industrial

dispute, terrorist activity and its consequences,

natural or nuclear disaster, pandemic illness,

fire, adverse weather conditions or acts of God.

Cruise Ships shall also be at liberty to deviate

from the advertised route and to call (or omit to

call) at any port or place to tow and assist

vessels and to offer or render assistance to

preserve life or property or for any other reason

or purpose which in the judgment of the Master

of the ship (whether alone or acting on advice

from others) is reasonable including, but not

limited to, weather conditions, operational

matters, the medical condition of anyone on

board or the safety, comfort or convenience of

guests. Such deviation shall not give rise to any

liability on Our part and shall not represent a

significant change to your package holiday.

If, after your departure, a significant part of your

package holiday cannot be provided, you will

be offered a suitable alternative if possible. If it

is not possible to offer you a suitable alternative

or, for good reasons, you do not accept the

alternative arrangements, We will return you to

the place of your departure. If appropriate, We

will also pay you compensation, unless your

return has been due to circumstances beyond

our control. The amount of compensation will

be reasonable, taking account of all the

circumstances.

7. If You Have a Complaint

If you have a problem during your holiday,

please immediately inform your tour manager

or our agent who will endeavour to put things

right. If your complaint is not resolved locally,

please follow this up within 28 days of your

return home by writing to us at ITE Ltd , St Andrews House, West Street, Woking, Surrey, GU21 6EB, or through your agent, giving your

booking reference and all other relevant

information. Please keep your letter concise

and to the point. This will assist Us to quickly

identify your concerns and speed up our

response to you. If you have special needs,

which prevent you from writing to us then,

where possible, we will accept details of your

complaint over the phone. If you fail to follow

this simple procedure we will have been

deprived of the opportunity to investigate and

rectify your complaint whilst you were on tour

and this may affect your rights under this

contract.

8. Our Liability to You

In addition to the other provisions in these

Booking Terms and conditions, if the contract

We have with you is not performed or is

improperly performed by our suppliers or Us,

We will pay you appropriate compensation if

this has affected the enjoyment of your travel

arrangements. However, We will not be liable

where any failure in the performance of the

contract is due to:

(i) you, or a third party unconnected with the

provision of the travel arrangements, and

where the failure is unforeseeable or

unavoidable; or

(ii) unusual and unforeseeable circumstances

beyond our control, the consequences of which

could not have been avoided even if all due

care had been exercised; or

(iii) an event which We or our suppliers, even

with all due care, could not foresee or forestall.

Our liability, except in cases involving death,

injury or illness, shall be limited to a maximum

of two times the cost of your travel

arrangements. Our liability will also be limited in

accordance with and/or in an identical manner

to:

(a) the contractual terms of the companies that

provide the transportation for your travel

arrangements. These terms are incorporated

into this contract; and (b) any relevant

international convention, for example the

Montreal Convention in respect of travel by air,

the Athens Convention in respect of travel by

sea, the Berne Convention in respect of travel

by rail and the Paris Convention in respect of

the provision of accommodation, which limit the

amount of compensation that you can claim for

death, injury, delay to passengers and loss,

damage and delay to luggage. We are to be

regarded as having all benefit of any limitation

of compensation contained in these or any

onventions, as detailed further below. Under

EU law you have rights in some circumstances

to refunds and/or compensation from your

airline in cases of denied boarding, cancellation

or delay to flights. Full details of these rights

will be publicised at EU airports and will also be

available from airlines. However

reimbursement in such cases will not

automatically entitle you to a refund of your

holiday cost from Us. Your right to a refund

and/or compensation from Us is set out in

Clause 6. If any payments to you are due from

Us, any payment made to you by the airline will

be deducted from this amount. If your airline

does not comply with these rules you should

complain to the Air Transport Users' Council on

020 7240 6061 (www.auc.org.uk).

9. Additional Assistance for Packages

If the contract We have with you for your

package holiday is not performed or is

improperly performed as a result of failures

attributable to a third party unconnected with

the provision of the services that make up the

package, or as a result of failures due to

unusual and unforeseeable circumstances

beyond our control, the consequences of which

could not have been avoided even if all due

care had been exercised, or an event which we

or our suppliers, even with all due care, could

not foresee or forestall, and you suffer an injury

or other material loss, We will offer you such

assistance as is reasonable in the

circumstances, but shall not be liable to you.

10. Passport, Visa and Immigration

Requirements

It is your responsibility to ensure that you are in

possession of a valid passport and all

necessary travel and health documents

required for the entirety of your journey before

departure, including any relevant visas or

documentation required for you to travel to and

access areas to where you are travelling. Any

information supplied by us on these or related

matters (such as climate, when to travel,

clothing, baggage, personal items etc.) is given

as general guidance and in good faith but we

do not accept liability for any decisions made

on the basis of the information supplied.

The passport, visa and health requirements at

the time of booking can be viewed on the

Foreign and Commonwealth Office website

(www.fco.gov.uk). It is your responsibility to

ensure that you and all members of your party

are in possession of all necessary travel and

health documents, and

in compliance with any other immigration

requirements, before you travel. If you or any

member of your party is not a British

Citizen or holds a non-British Passport, you

must check passport and visa requirements on

with the embassy or consulate of the

country(ies) to or through which you are

intending to travel. We do not accept any

responsibility if you cannot travel because you

have not complied with any

passport, visa or immigration requirements.

The British Foreign & Commonwealth Office

(www.fco.gov.uk) issues Travel Advisory

Notices giving advice regarding travel, which

you should consult. If the FCO advises against

all travel to your destination we will have to

cancel your holiday. If the FCO advises against

non-essential travel to your destinationmay decide to cancel your holiday, in which

case our normal cancellation conditions will

apply.

You are recommended to obtain a copy of the

leaflet "Health

Advice for Travellers" published by the

Department of Health which is available from

most post offices or by telephoning: 0800 555

777, prior to travel.

11. Conditions of Carriage

Details on Our website are Our responsibility,

as your tour operator. It is not published on

behalf of, and does not commit, the airlines

mentioned on it or any airline whose services

are used in the course of your travel

arrangements. Please note that in accordance

with Air Navigation Orders in order to qualify for

infant status, a child must be under 2 years of

age on the date of its return flight.

12. Adequate Insurance Protection

Travel insurance is your entire responsibility

and an essential pre-requisite to booking a

holiday with Us. You must ensure that you (and

all members of your party) have sufficient travel

insurance in place to cover you, together with

your personal property, at all times and for all

potential risks. You must ensure

that your insurance covers you for the full

duration of your holiday including, but not

limited to, medical expenses, injury, death,

repatriation, cancellation and curtailment, and

in respect of any sports or activities that you

may wish to do whilst on your

holiday. You must also ensure that there are no

exclusion clauses limiting protection for the

type of activities included in your holiday.

Evidence of sufficient cover will need to be

provided at time of booking. If you do not have

holiday insurance cover at the time of booking,

you may personally be

liable for cancellation charges. For all clients

arranging their own insurance, we must receive

full details of the insurance company, policy

number and 24-hour emergency contact

number. It is imperative that you familiarise

yourself with the

details and conditions of your policy and that

you notify your insurance company of any pre-

existing medical condition. Failure to do so can

invalidate the insurance cover.

13. Time Schedules

Some destinations featured on our website are

to less developed countries. Whilst everything

possible is done to ensure the smooth running

of your holiday, unavoidable delays do

occasionally occur, especially in respect of

domestic airlines,

security clearance at airports, and

unforeseeable action on the part of government

offices.

14. Data protection

We treat the handling of personal data

seriously. The data protection and privacy

statement set out below in this Clause 14

details how We will treat your personal data

after it has been collected by Us (or on Our

behalf by Our travel agents). ITE LTD

assures you that it will only use your data as

specified here and for its legitimate business

reasons. Unless otherwise provided in these

Booking Terms and Conditions, We will not sell,

rent or trade your personal information to third

parties for marketing purposes without your

express written consent. We will only pass your

data to other third parties in accordance with

these Booking Terms and Conditions, or if required to

do so by law. We may disclose your data to

certain permitted third parties, such as third

party service providers, Our own professional

advisers who are bound by confidentiality

codes and when We are legally obliged to disclose your data.

We need your name, address and/or email

address so that We can send out information to

you and advise you of special offers and

promotions We think may be of interest to you.

We also require this information about you, and

others included in your group, in order to complete bookings made with

Us for your holiday, (eg, to relevant hotels,

activities providers, public authorities such as

customs or immigration if required, etc). This

applies to any sensitive information that you

give to us such as information relating to

disabilities, dietary requirements and/or

religious beliefs. This may involve the transfer

of information outside the European Economic

Area ("EEA") and by providing Honeycomb with

this information you provide your

consent (and the consent of those included in

your group) to transfer such information out of the EEA. If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and

combating terrorism and other transnational

serious crimes. You have the right to ask Us

not to process your personal data for marketing

purposes. You also have the right to access

information held about you by Us. Your right to

access can be exercised in accordance with

the Data Protection Act 1998, as

amended from time to time, and any access

request may be subject to a fee of £10 to meet

Our costs in providing you with details on the

personal data we hold about you. We operate

in accordance with the Data Protection Act

1998, and any amendments thereto.

By disclosing your personal information to Us,

you consent to the collection, storage and

processing of your personal information by Us

in the manner set out in these Booking Terms

and Conditions.

15. Flight Reconfirmation

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UK.

16. Ticketing

Your tickets and any other documents relating

to your booking will be sent to your travel

agent, or may be delivered by e-mail in the

form of an e-ticket if you supplied an e-mail

address at the time of booking. Provided you

have paid the total cost of the travel

arrangements, we will endeavour to dispatch

your tickets to you at least 2 weeks prior to

departure. IT IS IMPORTANT THAT YOU

CHECK ALL DETAILS OF YOUR TRAVEL

DOCUMENTS BEFORE LEAVING THE UK. IF

THERE ARE

ANY INACCURACIES OR YOU HAVE ANY

OTHER QUERY PLEASE CONTACT YOUR

TRAVEL AGENT IMMEDIATELY.

For bookings made within 7 days of departure,

it is necessary for Us to use a courier company

which guarantees next day delivery and any

charges will be passed on to you at the time of

booking. In such cases, tickets will either be

sent to you or to the departure airport, and this

will be advised at the time of booking. Please

note that the delivery charge is non-refundable.

17. Lost/Stolen Flight Tickets

If you lose your flight ticket or it is stolen before

you leave the UK, certain airlines will not

authorise us to issue a replacement. You would

then be required to purchase a new ticket and

there may be a delay of up to 12 months before

we receive authority

from the airline to make any refund to you. If

the airline concerned does allow us to issue a

replacement ticket, we will require payment of

an administration fee from you. It is most

important that you contact us as soon as you

realise that your

ticket is missing. If your ticket is lost or stolen

after you have left the UK, certain airlines will

not issue a duplicate. You will need to purchase

a new ticket locally, at the local fare. When you

return to the UK you can apply to us for a

refund on your lost

ticket, but any refund will be entirely at the

discretion of the airline and it can take up to 12

months before we receive authority from the

airline to make any refund.

18. Airline Collapse

We provide financial protection to you in

accordance with Clause 2 above. Therefore, in

the unlikely event that the airline with which you

are travelling ceases to trade whilst you are

abroad, you must contact Us at the earliest

opportunity to allow Us to seek to find you an

alternative return flight. If you have provided Us

with your contact details for when you are

abroad, this may further assist Us in contacting you. We

shall not be liable for any costs you incur in

making your own return flight arrangements if

you have not given Us the opportunity to

arrange an alternative flight home for you.

In making alternative return flight arrangements

for you We will take the approach of 'like for

like'. What this means is that if your flight is an

economy seat We will arrange an economy

return alternative and if this is not available

immediately, you will be responsible for the

cost of remaining abroad until it is or if you wish

to upgrade to an immediately available

business or first class seat, you will have to pay

the difference between the economy seat and

the upgraded seat. If your flight seat is

business or first class, We will endeavour to

find an immediately available business or first class

alternative. Our priority, however, will be to

book your return flight as soon as possible and,

therefore, if the earliest return flight is in a lower

class than that which you booked, that return

flight is what We will arrange for you and that

will be the extent of Our obligation to you.

19. Flight and Other Travel Timings

As mentioned in these Booking Terms and

Conditions above, flight timings are provided by

airlines and are subject to Air Traffic Control

restrictions. All means of transportation are

subject to weather conditions and the need for

constant maintenance and the ability of passengers to

check in on time. There is no guarantee that

transport will depart at the times stated on any

itinerary or tickets which you receive. All

timings are estimates only, and We do not have

any liability to you for

any delay, which may arise, or for any schedule

alterations.

At the Airport - Check-in

If you fail to check in on time, the airline is

entitled to refuse to allow you to board the

flight. We cannot accept responsibility if such a

situation arises and, whilst We endeavour to

assist in making alternative travel

arrangements to your resort, any cost or loss

incurred as a result will be your responsibility.

If you fail to check in at all for your flight from

the UK, We retain the right to cancel any other

arrangements you have booked with Us and

you will be unable to use your return flight to

the UK. No refund can be made for any unused

arrangements.

Important notice: you must check-in at least 1

hour prior to departure, failure to do so could

result in you being denied travel. Remember no

calls will be made for your flight so please

make sure that you are at the departure gate

no later than 45 minutes before your departure

time. Passengers that are

refused travel will be responsible for arranging

alternative transportation at their own expense.

20. Denied Boarding

As detailed in Clause 8 above, where a flight

ticket is downgraded or a flight cancelled,

delayed, or boarding is denied by any carrier in

circumstances which would entitle you to

compensation under the Denied Boarding

Regulations 2004, then you are obliged to claim

the appropriate sums pursuant to

those Regulations from the carrier. Any sums

received by you in this respect constitute the

full amount of your entitlement to compensation

for all matters flowing from the carrier's actions

and which fall within the scope of the Denied

Boarding Regulations. If, for any reason, you do not

claim against the carrier and make a claim for

compensation from Us, you must, at the time of

payment of any compensation to you, make a

complete assignment to Us of the rights you

have against the carrier in relation to the claim

that gives rise to that compensation payment.

21. Special requests

If you have a special request for anything that

Is not automatically part of the travel arrangements

you book through Us, please advise Us when

you book and We will pass this information on

to the companies We work with. Our note of

your request on your invoice/receipt confirms We

have received it and does not guarantee that

We, or the relevant supplier, can meet with

your request. Where possible they will try to

help you, but We cannot guarantee any request

unless it is noted on your invoice/receipt and

We also confirm the request separately in

writing. We must emphasise that verbal

confirmations of special requests cannot be

taken as a guarantee that they will be met. Eg. special meal types on flights, or hotel room or Cruise Ship state room number requests.

We will not pay compensation for failing to

meet a special request that we have not

confirmed separately in writing.

22. Disabled Travellers and Passengers with

Reduced Mobility

We cannot be held responsible if you fail to tell

Us about special needs/requirements that will

affect your holiday experience and this means

We will not compensate you. For customers

who require support or advice prior to booking,

please note carefully the information below

regarding different travel arrangements.

If you have a medical / mobility problem /

condition or disability which may affect your

holiday, please tell Us before you confirm your

booking. We and our suppliers may require a

doctor's certificate or other documentation,

information or waiver relating

to such disability, medical / mobility problem or

condition or fitness to travel as We or our

suppliers consider necessary. In any event, you

must give us full details in writing at the time of

booking.

Overseas accommodation and services.

The majority of overseas accommodation,

overseas transport (including transfers) and

other holiday services provided overseas are

not equipped to cater for the needs of many

disabled holidaymakers. If you have any

disability, you must make appropriate enquiries about the suitability

of particular accommodation, resorts, transport

and services, and that you are fully satisfied

you have made the correct choice before you

book and confirm your holiday. Please note: if

special arrangements need to be made for you an

extra charge may have to be levied.

Flights

If you or a member of your party are a

wheelchair user or have reduced mobility We

strongly advise that you contact Us directly or

your travel agent before making your

reservation. This will enable your travel agent

to confirm with Us or the airline and airport the

availability of any assistance

requirements prior to booking, as any changes

made after booking will be subject to our

standard change fees.

Cruises

You acknowledge that medical care while on a

Cruise Ship may be limited or delayed and that

the ship may travel to destinations where

medical care is unavailable. Certain

international safety requirements, shipbuilding

requirements and/or applicable regulations may

cause difficulty for mobility-impaired persons or

persons with severely impaired sight and/or

hearing. If you require the use of a wheelchair

you must provide your own as any wheelchairs

available on Cruise Ships are for emergency

use only. For convenience and comfort

collapsible wheelchairs are strongly

recommended. Standard

cabins on Cruise Ships are not designed to be

barrier free and wheelchair accessible. You

must be physically fit to undertake the holiday.

You must be self-sufficient and/or must travel

with a companion able to provide any

assistance needed during the

holiday.

You may not be able to participate in certain

activities or programs either on board the ship

or onshore at ports of call if to do so would

create a risk of harm to yourself or any other

person.

23. Excursions

Excursions include, but are not

restricted to,any sightseeing trips, events or

other tours either attended in resort or land

based 'shore' excursions for which additional

payment is required ("Overseas Booked

Excursions"). Overseas Booked Excursions do

not form part of your package holiday that you

book through Us. We do not have any

responsibility or liability whatsoever for

anything which may go wrong on an Overseas

Booked Excursion. The contract for any

Overseas Booked Excursion is between you

and the Overseas Booked Excursion provider.

It is your responsibility to note carefully any

conditions of contract contained in any

Overseas

Booked Excursion, literature, ticket or receipt

you are given. For Overseas Booked

Excursions you may be subject to the laws of

the country in which you take your excursion

and may be required to bring any disputes or

claims before the Courts of

that country also.

24. Information Accuracy

Descriptions of accommodation, facilities and

services and Cruise facilities and itineraries We

provide are based on information obtained from

Our suppliers. Sometimes the facilities

described will be withdrawn for reasons such

as maintenance, bad weather or lack of

demand from guests.

Where our suppliers advise Us about significant

changes to descriptions or about the withdrawal

of any significant facility,

We will tell you as soon as possible in

accordance with these Booking Terms and

Conditions. Some activities or facilities, water-

sports for example, may not be available all

year round. There may be a charge for some

facilities, for example, TVs,

safety deposit boxes, sun-loungers, parasols,

tennis courts, pool tables and air-conditioning.

In some places during high season (and even

at other times) there is a possibility you will be

disturbed by noise from less considerate

groups, so please bear this in mind when

choosing your destination and

accommodation. Any transfer times We quote

for travel between airport and resort are

approximate and, depending on circumstances,

the journey time to your own chosen property

may be longer.

25. Your Responsibility

We want all Our customers to have an

enjoyable and carefree trip. But you must

remember that you are responsible for your

actions and the effect they may have on others.

If We (or another person in authority) believe

your actions could upset other customers, Our

suppliers or Our own staff, or put them in

danger, your holiday / travel arrangements may

be ended and this could mean We or Our

suppliers may either ask you to leave your

booked accommodation, or prevent you from

boarding the aircraft. Our suppliers will deny

boarding or impose additional conditions of

carriage on any passenger who, for example, is

intoxicated and/or disruptive or found to be

smoking on board the aircraft. If this happens,

We will not pay compensation, make refunds,

or cover any expenses you suffer as a result. If

your behaviour or the behaviour of any

members of your travelling party causes any

aircraft or Cruise Ship to be diverted We and/or

the carrier will hold you and those members

jointly and individually liable for all costs

incurred as a result of

that diversion. We cannot accept liability for the

behaviour of others in your accommodation,

Cruise Ship or flight, or for any

facilities/services withdrawn as a result of their

action.

26. Cruise Packages

Where you book a Cruise or a Cruise together

with a flight and/or a transfer you are booking a

Cruise Package.

We sell the Cruise Package to you as principal

but third party Cruise suppliers provide the

Cruise, operate the Cruise Ship and act as

carrier. The conditions of carriage of the third

party Cruise supplier will also apply when you

book a Cruise

Package. These are available on request.

Pregnancy

Cruise ships do not have adequate medical

facilities for childbirth on board. Cruise Ships

will not carry you if you have entered or passed

your 24th - 28th week of pregnancy at any

point in your Cruise - the exact timing depends

upon the Cruise Ship operator. You must,

therefore, check with Us at the time of booking.

All pregnant women should produce a doctor's

or midwife's letter stating that mother and baby

are in good health, fit to travel and that the

pregnancy is not high-risk. The letter

must also include the estimated date of delivery

(EDD) as calculated from both the last

menstrual period (LMP) and ultrasound if this

has been performed. We cannot accept a

booking or subsequently carry you unless you

comply with this Section. If you are pregnant and made a

booking (or made a booking on behalf of a

pregnant passenger) before it could reasonably

have been known that you or the passenger

would not be able to join the Cruise because

you have entered or passed the 24th - 28th (as the case may be)

week of pregnancy at any point in the Cruise,

We will refund in full the price paid by you and

the price paid by any accompanying

passenger, provided that the pregnant

passenger notified Us as

soon as reasonably practicable upon becoming

aware that they would not be able to join the

Cruise, but shall otherwise not have any liability

whatsoever. We and our third party Cruise

suppliers expressly reserve the right to refuse

passage on board to you if you appear to be in

an advanced state of pregnancy and We shall

not have any liability whatsoever in respect of

either such refusal and/or your carriage.

Medical

(i) We and our third party Cruise suppliers

reserve the right to require you to produce

medical evidence of fitness to travel on

our Cruises.

(ii) If you (or a member of your party) have a

physical or mental disability or any other

condition which may require special treatment

or assistance (including those who use

wheelchairs) you must advise Us in writing

before you make a booking. If

you (or any member of your party) use a

wheelchair, you must furnish your own

standard size wheelchair and you must be

accompanied by a travelling companion fit and

able to assist you. Cruise Ships' wheelchairs

are for emergency use only. We and our third

party Cruise suppliers reserve the right to

refuse passage to you if you fail to notify Us

and Our third party Cruise suppliers of such

disabilities or need for assistance or who in

Our opinion is unfit for travel or whose condition

may constitute a danger to themselves or

others on board.

Our Liability to You for Cruise Packages

(i) We expect at all times that you conduct

yourself in a proper manner and with due

regard for the health, safety, comfort,

enjoyment and general well-being of all

persons both on board the Cruise Ship and

involved in the provision of any service or

facility forming part of the Cruise, and, by

booking with Us, you expressly agree to this. If

it appears that your conduct, behaviour or

health is such as to be a breach of this

requirement or your behaviour, health or

conduct is likely to endanger your own health or

safety or that of any other passenger or crew or

may make you likely to be refused permission

to go ashore at any port or may make Us liable

for the costs of any medical treatment and/or

maintenance and support and/or repatriation,

then We and Our third party Cruise

suppliers and/or the Cruise Ship's Master shall

have the right to take any one or more of the

following measures as may appear to be

reasonable and appropriate in the particular

circumstances -

1. refuse to embark or to disembark you at any

port or other place of call;

2. disembark you;

3. transfer you to another berth;

4. confine you to a particular stateroom or to

the Cruise Ship's medical centre;

5. through the Cruise Ship's doctor and/or his

staff, administer any drug, medicine or other

substance of a similar nature, or admit and/or

confine you to a hospital or any similar

institution at any port as the Cruise Ship's

doctor may consider necessary.

(ii) In the event of any action taken, neither you

nor (at Our and Our third party Cruise supplier's

discretion) any other person travelling with you

(whether or not under the same booking)

shall be entitled to make a claim against Us for

any loss or expense incurred as a result of

such action, whether for a full or partial refundof the price or for any other form of

compensation or for the cost of returning to the

UK or to any other place or for

any other form of loss or expense whatsoever.

International Conventions relating to cruises

As mentioned in Clause 8 above, all carriage

(by land, air and sea) is subject to the terms

and conditions of carriage of the actual carrier

(which may be our third party Cruise supplier or

any other supplier or their sub-contractor).

Such terms may limit or exclude liability, are

expressly incorporated into these Booking

Terms and Conditions and also form the terms

And conditions of separate contracts between you

and the particular carrier as contained in the

carrier's ticket which is provided to you before

your scheduled departure date. You can get

copies of the relevant terms and conditions if you ask

Us.

Carriage of passengers and their luggage by

sea is governed by the Athens Convention. You

can get copies of this Convention if you ask Us.

The Athens Convention is expressly

incorporated into these Booking Terms and

Conditions and Our liability for death or

personal injury or for loss of or damage to

luggage arising out of carriage by sea shall be

determined accordingly. In most cases, the

Athens Convention limits the carrier's liability

for death or personal injury or loss of or

damage to luggage and makes special

provision for valuables.

It presumes that luggage has been delivered

undamaged to you unless you give Us or the

supplier written notice:

(a) in the case of apparent damage, before or

at the time of disembarkation or redelivery of

luggage;

(b) in the case of damage which is not apparent

or of loss, within 15 days from the date of

disembarkation or redelivery or from the time

when such redelivery should have taken place.

Any damages payable by Us up to the Athens

Convention limits shall be reduced in proportion

to any contributory negligence by you and by

the maximum amount deductible as specified in

Article 8 (4) of the Athens Convention. When

looking at Cruises, notwithstanding that the

Cruise is performed on a Cruise Ship not

owned by Us, it is agreed that We shall at all

times nevertheless be deemed a ship owner for

the purposes of the Convention on Limitation of

Liability for Maritime Claims 1976 (as amended

by the Protocol of 1996 or otherwise and as in

force in any relevant jurisdiction from time to

time), and so are entitled to limit Our liability

under its terms.

At the Cruise Terminal - Advance Registration

and Check-in

To comply with Government and security

requirements, Cruise Ship operators will require

you to register your details with them in

advance of travel and may also ask you to

complete an online check-in process. We will include details

of advance registration and online check-in

procedures (as applicable to each Cruise

operator) on your confirmation invoice or with

your tickets where known but it is your

responsibility to check the relevant Cruise

operator's registration and check in process.

Failure to submit the requested information

accurately and in full may result in delays at the

Cruise terminal and you may be

denied boarding onto the Cruise ship. We

accept no responsibility for such consequences. Please

also note carefully information regarding

embarkation times and departure times of your

Cruise ship. You are advised to be on board

the ship a minimum of 2 hours before the

departure time (in some cases 1 hour before

departure time is permitted at ports of call but

check with the Cruise operator first). If you

do not arrive to embark on time at any port or

place then We shall have no liability in respect

of the consequences. In respect of Cruises, the

Cruise operators shall not be obliged to delay

or deviate from the intended itinerary and you

must bear any and all costs arising as a result.

Costs associated with transportation to re-join

the Cruise Ship such as, but not limited to,

Government fees, visa fees, subsistence,

lodging, air fare, launch fare, car hire or agency

fees shall be borne by you.

Gratuities and Service Charges

The Cruise operators' policies regarding on

board gratuities and/or service charges for the

services provided by their staff vary. Most

Cruise operators apply one or more of the

following policies:

-Gratuities or Service Charges may be left to

your discretion;

-A daily charge may be automatically added to

your on board account which can be removed

on request;

-A charge may be included in the price of Our

Cruise Packages, which you pay in advance of

travel. Where this applies it may be possible to

ask for the charge to be removed and added to

your on board ship account.

-Some Cruise operators may apply a

compulsory daily service charge to your on

board account but do not expect you to tip at all

during the cruise. Whichever scheme the cruise

operator uses, you will be required to abide by

their gratuity / service charge policy and must settle your account in

full before disembarking the ship at the end of

your cruise. Where We are made aware of a

Cruise operators policy on gratuities or

service charges details will be provided either

at the time of booking, on Our invoices or with

the Cruise operators tickets.

Contagious or Infectious Diseases Affecting

Your Cruise

At any port or place the Cruise operator may

refuse to embark or may disembark any

customer who, in the opinion of the Master,

ship's medical personnel or other authorised

ship's officer, might be excluded from landing at

destination by Immigration or other

Governmental Authorities or who may be

suffering from contagious or infectious disease

or whose presence, in the opinion of the Master, may be

detrimental to the comfort or safety of other

customers or the crew. In such cases you shall

not be entitled to any refund of the Package

cost or compensation of any kind. Additionally,

We will have no liability for any costs or

expenses they incur as a result. In cases of

quarantine of the ship involving your detention,

you must bear all risk and expense thereby

caused and will be charged for food and

accommodation during the period of

detention, payable day by day, if maintained on

board the ship, and for all other quarantine fees

and expenses assessed or incurred by you.

27. Single Components

Where single components are booked by you

and not sold to you as a package holiday the

following terms shall apply:

Price Changes

Price increases may occur any time prior to full

payment being received from you, and you will

be liable to pay any such increases in full.

Transfer of Bookings

In the case of a scheduled flight only booking,

transfer to another person will involve

cancelling the original booking, thereby

incurring any relevant cancellation charges and

then making a new booking, which will be

subject to availability and

any additional price increase. Transfer of any

other type of booking is subject to the supplier's

own terms and conditions and the applicable

amendment or cancellation charges.

Cancellation/Amendments of bookings by you

Bookings may be amended or cancelled in

accordance with the relevant supplier's terms

and conditions and subject to the supplier's

amendment and cancellation charges. In many

cases our flight suppliers may impose charges of up

to 100% of the cost of the travel arrangements

and these will be passed onto you.

Changes Made to Your Booking

Where a supplier makes a change to a non-

Package booking for a single component, you

do not have the same legal rights as with a

Package booking. If We are aware of any

change which We believe will materially affect

your booking We will tell you as soon as

reasonably practicable but you must appreciate

that We will only have an obligation to tell you if

We have been told in the first place by the

supplier. It is the responsibility of the supplier to

make alternative arrangements; it is not Our

responsibility. Where, however, We believe a

change has a significant effect on your booking,

We will endeavour to arrange with the

supplier(s) to provide you with suitable

alternative arrangements. If suppliers impose

additional costs for any alternative

arrangements you will be obliged to pay those.

Our Liability to You for Sales of Single

Components

Our responsibility is to make arrangements for

the provision by the relevant suppliers

(including air carrier of air transport,

accommodation owner/supplier, car hire

provider) of the components you book, but We

do not have any responsibility for the operation

of the component itself. This is because we are

acting as an agent of the supplier in those

circumstances and are not liable to you as the

principal supplier of the single component.

We have no liability to you for any

dissatisfaction, loss of enjoyment, loss, injury or

damage which results from your use of the

single component unless We have negligently

failed to select a normally competent provider

of the relevant component. Further, We have

no liability to you in any event for any

consequential loss which you may suffer in

relation to any arrangements which you book to

coincide with the single component you have

booked with Us. Any liability to you for

such losses will be the responsibility of the

principal supplier of the single component.

Flight only bookings will be financially protected

under Our ATOL License (number T7400),

therefore in the unlikely event of our

collapse/insolvency, any money you have paid

Us for the flight will be refunded to you, or you

will be repatriated if you are already abroad.

Where you have booked a single component

through Us, any money you have paid to Us for

any other components is protected through Our

membership with the TTA (under number

U9784), giving you full financial protection.

28. International Conventions

If any other International Convention applies to

or governs any of the services or facilities

arranged or provided by Us, or provided by any

of Our suppliers, and you make a claim against

Us of any nature arising out of death, injury,

loss or damage suffered during or as a result of the

provision of those services or facilities, Our liability to pay

you compensation and/or the amount (if any) of

compensation payable to you by Us will be

limited in accordance with and/or in an identical

manner to that provided for by the International

Convention concerned (in each case including

in respect of the conditions of liability, the time

for bringing any claim and the type and amount

of any damages that can be awarded).

International Conventions which may apply

include: in respect of international air travel, the

Warsaw Convention 1929 (including as

amended by the Hague Protocol 1955 and by any additional Montreal Protocols

of 1975 and 1999 or otherwise) or the Montreal

Convention 1999 (for international travel by air

and/ or for airlines with an operating licence

granted by an EU country, which the EC

Regulation on Air Carrier Liability No 889/ 2002 for national

and international travel by air has given effect

to); in respect of carriage by sea, the Athens

Convention 1974 (as amended); in respect of

carriage by road, the Geneva Convention 1973;

and, in respect of hotels, the Paris Convention 1962. Any

applicable Protocols or amendments shall

apply to all such International Conventions. You

can get copies of the relevant Conventions if

you ask Us. For the avoidance of doubt, this

means that We are to be regarded as having all

benefit of any limitations of compensation

contained in any of these Conventions or any

other International Conventions applicable to

your travel arrangements.

Travel advice

For up-to-date travel advice from the UK

government, visit www.gov.uk/foreign-travel-

advice and

https://travelaware.campaign.gov.uk. We

recommend that you consult these websites

before booking in order to make an informed

decision about your chosen destination, and

again before departure.

weather conditions, flood, epidemics and

pandemics, fire, airport, port or airspace

closures, restrictions or congestion, flight or

entry restrictions imposed by any regulatory

authority or other third party, an FCDO

advisory against travel to a particular

destination and any other government

restrictions on travel. Except where

otherwise stated in these booking conditions,

we have no liability including for

compensation, costs and expenses in such

situations.